A former colleague, Kevin Coupe, publishes a blog for executives involved primarily in food retailing. He posted the following item this morning:
It has gotten a lot of attention in the media, but one almost cannot focus on such acts of kindness too much.
It was Sunday night in the Chelsea neighborhood of New York, where an apparent terrorist attack resulted in an explosion rocked several blocks and resulted in the wounding of 29 people. As first responders came to the scene, an employee from a nearby Starbucks who identified himself only as Jermaine also showed up, and he passed out bags of pastries and cups of coffee to the police and fire department personnel at the scene.
“I wish I could give a little more,” Jermaine told the officers.
But Jermaine’s act was more than just an act of kindness. It was proof that even in moments that can reflect the worst of what humanity can do, there is the opportunity for people to show the best of themselves.
Sort of like the Standard High Line, a local hotel, which CNN reports “opened up its rooms to residents living within the attack area. In a Facebook post, the hotel said residents would proof of address could also eat for free.”
This story has, in fact, received a lot of publicity — undoubtedly providing a huge amount of goodwill for Starbucks. And well it should!
One of the things that has helped Starbucks grow and prosper over the the years is the company dedication to employee training, with an emphasis on serving two clients: The person in front of the counter, and the ‘bean counters and co.’ who own the business.
Kevin’s blog hammers hard on the importance of that kind of management mind set. Germaine in New York City clearly takes it as much to heart as his employer does.